In-office mentoring is not just one of the most affordable ways to build a better team, it’s also one of the most effective.
Cathy Firman
Director of Customer Service
GPN Technologies
About Cathy Firman
Cathy has an extensive background in optometric management. She managed several professional teams in the Titusville, Florida area before joining GPN Technologies in 2018, where she currently leads our Customer Success Team, assisting our customers in maximizing their practice management efforts.
Cathy’s been a presenter at the AOA, teaching paraoptometrics technicians the finer points of successful patient and practice interaction. She serves on the Commission on Paraoptometric Certification (CPC). The board administers and prepares the examinations for the various levels of certification through the AOA. She is currently the co-chair for the Item Writing & Test Review Committee.
Cathy lives in Florida with her husband, son, and several "fur babies." She enjoys photography and reading in her spare time.
Expertise:
Recent From Cathy
Supercharge Your Practice Productivity with Gamification
On average, employees experience a 48% increase in engagement with a gamified work environment, and almost 100% say they prefer a workplace that uses gamification.
Drive Profits and Patient Loyalty with Task-Specific Lenses and Glasses
Think about how many instances in the day when people are not working on a computer or looking at their phone that clear vision is a struggle.
How to Keep Staff Conflict from Becoming a Crisis in Your Practice
As managers, we need to pay attention to discord as it can become a disease that causes team dissension, decreased productivity, cliques within the practice, and increased financial overhead.Â
Build a Winning Team With This 5-Minute Coaching Technique
Don’t assume that, just because you are an independent practitioner, you don’t have anything to offer your vendors.