Patient referrals and retention are the lynch pin of a thriving eye care business. Follow these easy tips to improve your patient experience.
Tim Nichols, OD
About Tim Nichols, OD
Recent From Tim
There are many unfilled jobs, and right now it’s a “buyer’s market” for those who are shopping for jobs. Here are 5 rules that will help you find and retain good employees
In this video, Dr. Nichols shares his insights into how the entire staff can help lay the groundwork for successful selling in your practice.
Dr. Tim Nichols dissects a potentially significant hurdle for progress within an eye care business.
Expert optometric business manager, Tony Cochran, CPA, shares his unique insights on what every optometrist needs to be doing in order to succeed.
Join Dr. Tim Nichols for a frank discussion about how to know if you are – or are not – ready to take on an associate in your optometric practice.
Dr. Tim Nichols reviews some aspects of planning that may be less common, but can lay the groundwork for choosing goals that are more likely to be achievable and lead to long-term success.
Dr. Nichols discusses some of the advantages of working with family, and how to avoid some of the pitfalls that can occur.
Dr. Nichols discusses how to prepare for a staff termination, and why this is sometimes the best choice for everyone involved.
Dr. Nichols walks practitioners through the role they will play when making the change from one EHR to another. In this video, he shares important tasks that are critical to ensuring a successful transition.
Dr. Tim Nichols reviews his list of “deal-breakers,” those items that were most important to him when he began the process of selecting a new EHR system for his practice.
Part 2 of 2. Dr. Nichols talks about how your motivation and use plans should inform your choices about building purchase, design, and renovation.
Important questions to consider before building a new location or renovating your current eye care practice building. Dr. Tim Nichols reviews the importance of understanding your “why,” being clear about how you’re comfortable practicing, and what your patients are expecting from you.
Avoid unnecessary customer service issues, and improve your patients’ experience by making some smart decisions about how you handle refraction fees.
Situations that challenge us often bring on remarkable opportunities for growth and improvement, driving leadership and efficiency in unexpected ways.
How do you handle patients that have both vision coverage and medical insurance when incidental medical findings arise during a vision exam?